kb89's Privacy Policy
Your personal information is invaluable to us. This page clearly explains how what you share on the kb89 platform is collected, stored, and kept secure.
01 Introduction & Scope
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the kb89 platform. When you use kb89's services, you agree to the terms described in this Policy. The purpose of this Policy is to give you full transparency about what information we collect, why we collect it, and how it is used.
kb89 believes that user privacy is a fundamental right. We never sell or rent your information to third parties without your consent. Our entire data processing approach is conducted in line with international best practices.
This Policy has been written in English for the convenience of users in Bangladesh. If you have difficulty understanding any part of the Policy, please contact our support team.
02 What Information We Collect
When registering and using services on kb89, we may collect the following types of information:
Personal Identification Information
- Full name (provided at registration)
- Date of birth (for age verification — kb89 serves only those aged 21 or above)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current address
Financial Information
- bKash, Nagad, or Rocket account number (for transaction verification)
- Bank account details (for processing withdrawals)
- Deposit and withdrawal history
Important: We never store your full payment card number or complete bank account details. All financial transactions are processed through secure SSL encryption.
Technical & Usage Information
- IP address and device identifier information
- Browser type and operating system
- Site access time and session duration
- Pages visited and click patterns
- Information collected from cookies and similar tracking technologies
03 Purpose of Data Collection
kb89 uses your information for the following purposes:
- Account creation and management: Completing the registration process, ensuring login security, and recording account changes.
- Identity verification (KYC): Conducting the "Know Your Customer" process in line with international standards and preventing access by underage users.
- Financial transaction processing: Ensuring deposits are received, withdrawals are processed, and bonuses are awarded.
- Fraud prevention: Detecting suspicious activity and maintaining platform security.
- Customer support: Ensuring 24/7 support to resolve your questions and issues.
- Responsible gaming: Identifying unusual betting patterns and assisting users by applying limits where necessary.
- Platform improvement: Reviewing user experience to improve service quality.
- Legitimate communications: Notifying you of important updates, policy changes, or security-related matters.
04 Data Storage & Security
Keeping your information secure is kb89's top priority. We follow the security measures below when storing your personal and financial information:
Encryption & Technical Security
- SSL/TLS encryption is used for all data transmission.
- Stored data is protected with industry-standard encryption algorithms.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and access controls are in place to prevent unauthorized access to servers.
Data Retention Period
Your information is retained for the duration of your active account and, after account closure, for as long as required to meet applicable legal obligations. Financial transaction records are retained in accordance with Anti-Money Laundering (AML) regulations.
kb89 never stores your password in plain text. Passwords are always kept in hashed form and no member of our staff can view them.
05 Sharing Information with Third Parties
kb89 does not transfer your information to any third party except in the specific circumstances below:
Situations where information may be shared
- Payment processors: For processing transactions via bKash, Nagad, Rocket, and bank transfer. These service providers comply with strict privacy regulations.
- Identity verification services: Minimum necessary information shared with trusted verification platforms as part of the KYC process.
- Legal authorities: In cases of court orders, lawful requests from investigative bodies, or legal obligations.
- Fraud prevention organisations: Sharing information with industry-recognised bodies to prevent fraudulent activity.
Situations where information is not shared
- Information is not sold or rented to third parties for advertising or marketing purposes.
- Information is not sent to other online casinos or service providers without your consent.
- Personally identifiable information is not sent to third-party analytics tools.
06 Cookies & Tracking Technologies
kb89 uses cookies and similar technologies to operate the website properly and to improve the user experience.
Types of cookies
- Essential cookies: Required for the site's core functionality — maintaining login sessions, security tokens, and so on. These cannot be disabled.
- Functional cookies: Remember your preferred language, display settings, and similar preferences. These are optional.
- Analytics cookies: Used to understand site usage patterns — which pages are visited most, where issues occur, and so on. This information is collected in anonymised form.
Most browsers allow you to manage cookies. However, disabling essential cookies may cause some site features to not work properly.
07 Your Rights
As a kb89 user, you have the following rights regarding your information:
If you want to know what information we hold about you, you can contact support.
If your profile contains incorrect information, you have the right to request that it be corrected.
You may request deletion of your information beyond what is required by legal obligations. If you close your account, your information will be deleted within the applicable period.
You have the right to object to the use of your information for certain purposes, particularly in the case of marketing communications.
To exercise these rights, please contact our support team. We will make every effort to respond as quickly as possible after receiving your request.
08 Protection of Minors
kb89 is strictly opposed to gambling by minors. Our platform operates for those aged 21 and above only.
- Age verification steps are in place at the time of registration.
- If a user is suspected to be a minor, the account is immediately suspended and identity verification is carried out.
- We do not knowingly collect any information from those under the age of 18 or 21.
- If it is found that a minor has opened an account, that account is cancelled and the associated information is deleted.
If you believe a minor is using our platform, please let us know.
09 International Data Transfers
kb89 serves users in Bangladesh. Our server infrastructure is operated in a way that keeps your information under the highest level of protection. Where information needs to be processed internationally for technical or service-related reasons, the following is ensured:
- The receiving organisation maintains adequate data protection standards.
- Contractual protections in line with international best practices are in place.
- Only the minimum necessary information is transferred.
10 Policy Changes
kb89 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will:
- Note the update date on this page.
- Attempt to notify registered users by email.
- Display a notice on the platform for significant changes.
Continued use of kb89 after any changes will be taken as your acceptance of the revised Policy. We therefore recommend that you review this page regularly.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team. We are available seven days a week, twenty-four hours a day to assist you.
Live chat: Available 24/7 — log in to the platform and chat directly
Email: [email protected]
Support is available in both Bengali and English.
We take your privacy-related complaints very seriously and are committed to resolving them as quickly as possible. Your trust is kb89's most valuable asset.