For ages 21 and above only

The complete guide to responsible gaming on kb89

Play safely while keeping fun and entertainment within limits — kb89 is with you every step of the way.

Why is responsible gaming important?

Online gaming and betting is an entertainment activity — but like any form of entertainment, it needs to have limits. kb89 believes that every player should always put their financial and mental wellbeing first. Money set aside for essential expenses should never be spent in the name of entertainment.

At kb89 we are committed to creating a safe, transparent, and fair gaming environment. Our platform offers a range of tools and features to help you maintain healthy gaming habits. On this page you will learn how to use those tools and where to get help if a problem arises.

Remember: gambling can be addictive. If you feel that gaming is getting out of your control, contact kb89 support today. Our 24/7 help team is always here for you.

Our Protection Tools

kb89 provides a number of effective tools to keep you safe and healthy. Using these, you can set your own gaming limits.

Deposit Limit

You can set how much money you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. To increase a limit, a minimum waiting period of 48 hours applies — this gives you the opportunity to reconsider your decision.

Time-Out Break

Need a little rest? Use the time-out feature to temporarily suspend your account for anywhere from 1 day to 6 weeks. During this time you will not be able to log in or place new bets — but your account and balance will remain intact.

Self-Exclusion

If you feel you need a long-term break, choose the self-exclusion option. Once activated, your account can be closed for a minimum of 6 months or permanently. While self-exclusion is active, sending of bonuses or promotional materials will stop.

Loss Limit

Set in advance the maximum amount of money you are willing to lose within a given period. Once the loss limit is reached, kb89 will automatically prevent new bets from being placed. This is one of the most effective methods of controlling financial loss.

Account History

You can view all your deposits, withdrawals, and betting history at any time. Review your spending patterns and, if you feel it is needed, use the tools to set limits.

Support Team

Our 24/7 support team is ready to help in Bengali on any responsible gaming matter. Contact us via live chat or email at [email protected].

The golden rules of healthy gaming

If you want to enjoy gaming on kb89 for entertainment, keep the rules below in mind. Following these rules will keep you in control at all times and keep gaming enjoyable.

  • Play for entertainment only — not as a source of income. Winning and losing are both a normal part of gaming.
  • Set a budget in advance and stick to it strictly. Do not place extra bets trying to recover money you have lost.
  • Take regular breaks. Avoid playing for hours on end without stopping — breaks make decisions clearer.
  • Do not play when you are stressed, depressed, or under the influence of alcohol — making sound decisions is difficult in these states.
  • Never spend borrowed money or money needed for family expenses on gaming.
  • Talk to family and friends — staying in touch with loved ones helps maintain a healthy mental balance.
  • Only those aged 21 and above may open an account and play on kb89.

Signs of problematic gaming

If any of the signs below appear in yourself, treat it as a warning signal. Be honest with yourself and seek help if needed.

  • You feel a repeated urge to bet more and more in order to recover money you have lost.
  • You are lying to family or friends to hide your gaming.
  • You are cutting into time for sleep, work, or family in order to spend more time gaming.
  • You have tried to stop gaming but cannot, or you feel restless when you try.
  • You are relying on gaming to manage a financial crisis or pay off debts.
  • You are using gaming to relieve stress or depression.

If one or more of the above applies to you, please contact us today. Our support team will guide you confidentially to get the right help.

21+ Age Verification & Protection of Minors

kb89 strictly enforces that only those aged 21 and above may create an account and play on our platform. Age is verified at the time of registration and identity confirmation documents may be requested in any case where there is doubt.

If there are younger members in your household, keep your device and account secure. Do not share your password and always log out after use. It is recommended to use parental control software on home computers or shared devices.

If you suspect that a minor has used your account, change your account password immediately and notify us at [email protected].

Need help? Contact us now

kb89 Support Team — Available 24/7

Our dedicated support team is ready to help in Bengali and English seven days a week, twenty-four hours a day. Feel free to contact us on any responsible gaming matter.

Live Chat
Available directly on the site

Responsible Gaming FAQ

After logging in to your kb89 account, go to the Account Settings section. There you will find the option to set a deposit limit under "Responsible Gaming". You can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately, but increasing it is subject to a waiting period. If you need help, please contact our support team.

No, self-exclusion will not cause you to lose your account balance. However, during the exclusion period you will not be able to log in, play games, or place bets. Once the exclusion ends, you will need to contact support to reactivate your account. If you wish to withdraw your balance, please contact the support team for assistance.

A time-out is a temporary break — typically from 1 day up to 6 weeks. Once the set period ends, the account is automatically reactivated. Self-exclusion, on the other hand, is a longer-term decision — it can be set for a minimum of 6 months or made permanent. If you feel that gaming is becoming a problem, self-exclusion is the more effective step to take.

No. kb89 strictly enforces a 21+ age requirement. Anyone between 18 and 20 years of age cannot create an account or play on this platform. Age is verified at the time of registration and a national identity card or other identity document may be requested if necessary.

If you are concerned about a family member's problematic gaming, please contact us at [email protected]. We can confidentially advise you on the steps needed to place restrictions on the relevant person's account or have it closed.

The minimum deposit amount on kb89 is ৳300 (for all methods) and the minimum withdrawal amount is ৳1,000. Available payment methods are: bKash, Nagad, Rocket, and bank transfer. Set the right budget for yourself and play within those limits.

Enjoy the entertainment,
stay within limits

Play responsibly on kb89. Check our FAQ if you have questions, or contact support directly.